Delivery time in Canada: 10 to 15 working days.
Delivery time to North America (USA): 2 to 3 weeks.

Refund/exchange within 30 days of receipt of the package (excluding shipping costs). Items must be in their original packaging, have not been used and show no signs of wear. We reserve the right to refuse an exchange or refund if these conditions are not met. These deadlines are extended for the holiday season.

You will have to pay the return costs, i.e. a $1.94 stamp. The return coordinates are identified on the box and/or the initial packaging.

Please note that if the return instructions have not been followed and the item is damaged or lost, we will not be able to process the request.

Please note that once your request has been processed, we will contact you by email to notify you.

Refunds will be made using the same method of payment. Once the refund has been processed, it will appear within 3-5 days.

Our address : 595, rue Chef Max Gros-Louis, Wendake, QC, G0A 4V0

For purchases made at one of our retailers, please contact the store first.

Payment information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Information relating to your purchase transaction is kept for as long as necessary to finalize your order. Once your order is finalized, the information relating to the purchase transaction is deleted.

All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card data by our store and its service providers.

If you have any questions or a particular need, do not hesitate to contact us by email at info@onquata.com